Skrill, formerly known as MoneyBookers, is going bust according to latest reports.

Over the past several months they’ve started randomly freezing, suspending and closing accounts, as well as applying random credit card charges. Multiple cases were reported. Their support is almost non existent, getting a reply is very rare.

Recently I also had my account suspended, along with a balance of about $1K, which I’ve been using for many years. They haven’t responded to the tickets and didn’t provide any explanation to the cause of that suspension. Calling them also gets you nowhere as you are put on hold, and transferred around a few times and then eventually disconnected.

Typically accounts are suspended at first and you receive a message like this:

We would like to inform you that your account is temporarily suspended for payments following a routine security audit. 

In order to lift the restrictions imposed on your account, we need to confirm your identity and address. To allow this, please provide the following documents:

–    A full colour copy of a valid, official identification document; such as your international passport, national identity card or drivers licence (front and back). This is required in order for us to verify your identity.

–    A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Skrill  account. This is required in order for us to verify your address.

The required documents/information should be sent via email to

Please accept our apologies for any possible inconvenience, however Skrill  must adhere to strict security standards which are there to protect your account privacy. Please be aware that your account will remain frozen until you comply with this request.

We thank you in advance for your cooperation in this matter.

Kind regards,

Skrill  Security


Keep yourself safe.

Please note that Skrill and its representatives will never ask you to reveal your password by phone or by email. Please also ensure that you only enter your username and password on the genuine Skrill website at If you see anything suspicious please contact our Skrill Help Team.


Skrill Ltd., London, Registered in England and Wales no 4260907.

Registered office: Floor 27, 25 Canada Square, London, E14 5LB, United Kingdom.

Authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money.


However I used my skrill account very little and mostly just for hosting accounts or affiliate payments, so there definitely can not be anything suspicious. While the request itself is quite outrageous, even after sending them the required documents accounts are rarely reinstated. They either do not reply, or ask for multiple additional verification to the point that it’s very dangerous to accommodate, as it can easily be used by them for malicious purposes .

Even their facebook page is filled with complains, which are met by an automated reply: “Sorry to hear that you have a problem. We cannot deal with individual issues on this page”  and a suggestion to open a ticket. The recent reviews speak for themselves:

Many additional complaints are available on ScamBook concerning random charges and high fees with no permissions from clients:

Thousands of additional complaints and unresolved issues are available below:


If you have an active skrill account with a significant balance, and can still withdraw money from it – do it as soon as possible! Also be sure to remove your credit card or bank access from skrill and watch out for any suspicious charges from the company, which can usually go from either MoneyBookers or Skrill based out of London.

12 Responses

  1. Thanks for the blog post and the warnings! I hope everyone especially the seller’s know about this to avoid any hiccups down the road

  2. Stay away from Skrill, after sending out repeating emails, my funds was still not released to me. My emails are either not replied, or they would come out with some lame excuses asking me to provide them with all sorts of personal documents to re-verify my account.

    My ticket response with the company is #01654715.

    Total damages : USD$459.77

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  4. Same happened to me. I tried to withdraw from Skrill to my Bank Account (it was successful the first time), however, i am now asked to provide the Driving License and other info to be forwarded to the processing banks / intermediary banks. God knows, will i ever get the funds released?

  5. Its a scam, you cannot withdraw amount easily, It shows options but restricts their use. Also when you go for help on FB page hackers are waiting for you there to get your email or customer ID or anything useful to them. When you get hacked and tell skrill they block your account and start a so called investigation after a week and sends an automated e mail that no evidence found. There are number of same story since the beginning of this scam.

  6. When they were quite small I helped them to get customers with their referral program. I got totally over 60.000,00 USD referral commissions during few years. Then they just freeze my account. They even freeze account of my friends. I moved abroad and was able to open new account with my name few years later. Then one day I moved back to my home country and I updated my address and there was not any problem. Then suddenly they few years later freeze my account and when I call to them they said that my account is frozen and they will not tell me why but they promised to send me one email which is here: “Thank you for contacting the Skrill Help Team.

    We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

    More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

    4. Opening Your Skrill Account
    [ … ]
    4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
    [ … ]
    16. Termination and suspension
    [ … ]
    16.4. We may at any time suspend or terminate your Skrill Account without notice in case:
    16.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
    16.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
    16.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

    Best regards,
    Skrill Help Team”

    Those early days they had good and fast service and small transaction fees. Now they don’t have customer service and have high transaction fees and top of that they just keep freezing accounts and they do very big damage by their actions. I don’t even want to tell here how big damage they have done because anyone would not believe it. Be careful and don’t trust to them. If You have to use it in some transactions where You can’t see any other alternative then be aware that it is not safe. Almost anything can happen.

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